GridApp Systems -- Automating Database Operations

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GridApp stands behind every solution it delivers, whether it is Clarity™ software, or a custom blend of hardware, software, support, and consulting. GridApp has a number of different support levels and offerings, and can easily customize a support plan to meet any organization's needs.

Call-home Functionality

The GridApp D-Series appliances come standard with call home functionality. This advanced feature enables an appliance to proactively alert GridApp Support in the event of any hardware or software anomolies. The call home feature also continually scans the system for any potential problems that might crop up in the future, enabling GridApp Support to diagnose and fix problems before they manifest in your systems. All communications between the appliance and GridApp are encrypted and secure. GridApp Systems ensures call-home monitoring 24 hours a day, 7 days a week.

24 by 7 Call Center Support

GridApp Systems provides 24x7x365 technical assistance and support regarding every aspect of every solution delivered. During the implementation phase and forever thereafter, GridApp pledges to each and every customer to provide the highest possible level of support.

On-Site Repair

In case of hardware or software component failure, GridApp will arrange for on-site replacement by an experienced product technician. The product's call home functionality proactively alerts GridApp System's call center of any failure, enabling the rapid replacement of that component.

Dedicated On-site Personnel

Larger customers with sophisticated D-Series implementations are provided a fulltime on-site GridApp engineer that can handle any support issues that arise.

Online Support

24x7x365 support through email and Web chat is standard with any D-Series support contract.